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Emergency Management Team

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Meet The Team

We are on call 7 days a week, 24 hours a day, every day of the year.
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Mark Bower

Mark Bower - PartnerPartner
Mark has been part of the ServiceMASTER family for over 15 years. He is a graduate of Stevens Bible College and holds two Masters degrees in counseling and psychology. He is WRT, ASD, FSRT, OCT, CMR and 24 Hour Hazwhoper certified and is a graduate of the ServiceMASTER Academy in Memphis. He has worked in the field as an estimator and catastrophe operations manager including hurricane projects in Texas, Louisiana, Mississippi, Alabama and Florida.

He enjoys spending time with family and friends, church, movies, traveling, Jazz music and is an admitted golf addict. He and his wife, Nancy, have two grown daughters and four dogs. They are active in a local homeless shelter and food distribution program. They are also dedicated New England sports fans.


Tray Elliott III

Tray Elliott III - PartnerPartner
William is a graduate of Sam Houston State University in Texas. He became part of the ServiceMASTER family in June 2011 when he joined forces with Mark as Chief Financial Officer and partner. He comes to the business with over 20 years experience in the accounting and financial field where he served as CFO for a very large supplier for McDonald’s.

He and his wife, Julie, have three sons and, while living in Southern California, have kept their allegiance with the Dallas Cowboys and Texas Rangers. Tray enjoys golf, church, hunting, fishing and manning the BBQ.


Chris Tanner

Chris Tanner - ControllerController
Chris joined ServiceMASTER in 2012 as controller for the organization after six years as a staff accountant with a large construction company. He is a graduate of the University of San Diego and holds a MBA from California State University at San Marcos. Chris and his wife, Erica, have one son, Tyler. He enjoys golf, hiking, travel and has been known to shred the slopes snowboarding.


Brittany Kazuk

Brittany Kazuk - Human ResourcesHuman Resources
Brittany has been with ServiceMaster since 2010 starting as a receptionist in the Escondido office. She was promoted to an Administrative Assistant position thanks to her pleasant demeanor and positive approach to every assigned task.

Born in Portland, Oregon, she moved to San Diego shortly after graduating high school. She worked as a receptionist for another local company before coming to SMCR. Brittany is married and she and her husband, Jeff, have chosen to go “Pet Free” for now. She enjoys cooking, friends and church. She is a rock/pop music fan and enjoys going to the theatre.


Marcela Carrillo

Marcela Carrillo - Administrative assistantAdministrative Assistant
Marcela started with ServiceMASTER in 2008 as a receptionist and was previously a customer service agent for a large distribution center. She has two sisters, a brother, a fiancé (Rene) and a cat named Lucy. Marcela enjoys movies, concerts, hiking and spending time with family and friends. Because of her hard work and attention to detail, she has been promoted within the organization very quickly and is an integral part of this department being one of the best in cycle times in the nation.



B Senteno

B Senteno - EMS coordinator - escondidoEMS Coordinator, Escondido
B started with ServiceMaster in 2012, working in the capacity of Administrative Assistant . She brings her considerable customer service skills to SMCR after several years as an account representative for a fiber optic energy company.

Born and raised in San Diego, B is married with three boys. The family is extremely active in youth sports. She enjoys camping, motorcycle riding and hiking – especially in the desert. B enjoys “oldies” music and she claims to have no favorite food and simply states, “I just like to eat.”


Serena Grantham

Serena Grantham - Production coordinatorProduction Coordinator
Serena Grantham has been with ServiceMaster since 2013. She brings her skills from her 10 year accounting background in the service and construction industry. Serena was born in Midland, Michigan and moved to San Diego when she was 8 years old. She is a “construction brat” with her father and husband being Contractors and she also helped their businesses in the administrative and accounting fields. Serena is married to her husband, Noah, and raises her step-son Little Noah. She enjoys all different types of music; from Frank Sinatra to Bob Marley. She loves playing 3-card poker and spends a lot of time with her 2 pit bulls, Kaya & Marley. She is also a diehard Charger fan and loves the sport of football and UFC fights.


Mike Curtis

Mike Curtis - inland empire operations managerInland Empire Operations Manager
Mike has been with ServiceMASTER since 2007 as construction and operations manager. He brought numerous years of management experience to his current position and is WRT, ASD, FSRT, OCT and 24 Hour Hazwhoper certified. He is also a graduate of the ServiceMASTER Academy in Memphis. He enjoys spending time with his wife and two sons, watching movies, is a dedicated golfer and religiously follows his Washington Redskin football team.


Melissa (Ball) Steele

Melissa Ball Steele - emergency services administrator, ontarioEmergency Services Administrator, Ontario
A graduate of California Baptist University, Melissa has worked for ServiceMASTER since 2005. Beginning as an estimator she then moved to coordinator and now the EMS department manager. She has completed numerous ServiceMASTER training courses and is WRT, FSRT, OCT and CMT certified as well as being a certified Symbility program trainer.

Her free time is dedicated to her two dogs, April and June, her husband Michael and following all of the successful New England sports teams.


Kyle Stout

Kyle Stout - emergency services estimatorEmergency Services Estimator
Kyle joined ServiceMASTER in 2005 after two years as a plumber’s apprentice. He began learning the disaster restoration business from the ground up. Starting as a assistant, then technician, lead technician, field supervisor and finally coordinator. Kyle is WRT and CMT certified and worked in Cedar Rapids, Iowa after the floods of 2008, South Padre Island after Hurricane Dolly in 2008 and Daytona Beach after Tropical Storm Nicole in 2010. He was a field supervisor on the Dillard’s 2010 Easter earthquake flood loss in El Centro.

Kyle was born in Loma Linda and has one older brother, Kevin. He graduated from Arrowhead Christian Academy in Redlands where he resides today. He enjoys wake boarding, snow boarding, motor cross and most extreme sports. Movies, concerts and hiking fill out his time when he is not working or trying to injure himself.


Ashley Pollard

Ashley Pollard - emergency services estimatorEmergency Services Estimator
Coming soon…

Eric Lavelle

Eric Lavelle - emergency services estimatorEmergency Services Estimator
Coming soon…


Aide De La Paz

Aide De La Paz - Inland empire contents assistant managerInland Empire Contents Assistant Manager
Aide joined ServiceMASTER in 2013 as the Inland Empire Contents Coordinator. Aide schedules and supervises crews for fire/smoke cleaning, packs outs and production work to assist our valued customers in their time of need. Aide also supervises the maintenance of our 25,000 sq ft warehouse facility.

Aide brings more than seven years of management experience to our company and has worked in the restoration industry for more than four years. She is also IICRC certified in Water Damage Restoration, and has successfully completed course for the EPA Lead Renovator through The Asbestos Institute in Phoenix, AZ.

Aide is happily married to her loving husband Michael, and together have four children and two dogs. Aide enjoys the beach, going to the movies, and spending quality time with her family.


Account Executives/Customer Service

Brittany Bower

Brittany Bower - Customer Service Representative, EscondidoCustomer Service Representative, Escondido
A graduate of Point Loma Nazarene University, Brittany started with ServiceMASTER part time, while in college, and has been full time since 2011. Her current assignment has her covering all of the San Diego County area as well as south Riverside County. She has completed several ServiceMASTER training courses and is WRT, FSRT and OCT certified.

She enjoys working out, her dogs, hiking, bike riding, spending time with her friends and family, church, movies, concerts and taking golf lessons.


Bruce Cacciapaglia

Bruce Cacciapaglia - Customer Service Representative, Inland EmpireCustomer Service Representative, Inland Empire
Bruce has been with ServiceMASTER since 2004 and thoroughly enjoys his role as a customer service representative. He was a staff claims adjuster for many years and an independent adjuster for over 20 years. Bruce played football at the University of Illinois and retired as a First Lieutenant in the U.S. Army. He and his wife, Nancy, have three children and one very spoiled schnauzer named Pepper. He has photos of the… dog, just ask.

Bruce is obsessed with golf, telling stories and serving his customers. He has his phone on 24/7 and prides himself in doing all he can to be the only call an agent or customer has to make.


James Ball

James Ball - Customer Service RepresentativeCustomer Service Representative
James began with ServiceMaster in 2011 as a field technician’s assistant and soon was promoted to field technician and later, coordinator. He is IICRC WRT certified, has passed all of the SM University EMS courses and is trained in Xactimate, Symbility and MSM. James was born in Corona and raised in Moreno Valley where he graduated high school and lettered in baseball. He loves golf and is very adventurous when it comes to other outdoor sports – mountain climbing, hiking, surfing, water sports and anything else you can get hurt doing.

James enjoys reading, music and is very active in his church. He has one older sister and no pets. He strives to provide excellent customer service in working with the customer, agent, adjuster, insurance coordinators and managers.


Marissa Castaneda

Marissa Castaneda - Customer Service RepresentativeCustomer Service Representative
Marissa is a graduate of Stanislaus State University with a BA in Organizational Communications. Marissa comes from a background as a New Homes Sales Agent with over 6 years experience prior to moving to Rancho Cucamonga.

Marissa is married to Oscar and has 3 young children. She enjoys spending time with her family, watching her children play soccer, entertaining friends, and being involved in the community, church and her children’s school.


Why Choose Us

  • 24/7 Emergency Service
  • Direct Billing to Insurance
  • Free Disaster Estimates
  • Certified Technicians
  • Professional & Dedicated Staff
  • Complete Start to Finish Restoration
  • No Job too Big or Too Small

Recent Reviews

Burbank, CA
I was very pleased with the service that was provided by Service Master. I called and filed a claim for my back retaining wall that had collapsed close to 10 pm on March 28, 2020. I was concerned because of the alleyway. Service Master came out by 12 midnight to board it up. I felt more at ease. Thank u Service Master!

Oxnard, CA
Abraham was extremely nice and reassured me about all that was being done. He is an asset to your company .

Sun City, CA
The response was quick, effective and thorough.

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