Meet The Team

Partner
Mark has been part of the ServiceMASTER family for over 20 years. He is a graduate of Stevens Bible College and holds two Masters degrees in counseling and psychology. He is WRT, ASD, FSRT, OCT, CMR and 24 Hour Hazwhoper certified and is a graduate of the ServiceMASTER Academy in Memphis. He has worked in the field as an estimator and catastrophe operations manager including hurricane projects in Texas, Louisiana, Mississippi, Alabama and Florida.

He enjoys spending time with family and friends, church, movies, traveling, Jazz music and is an admitted golf addict. He and his wife, Nancy, have two grown daughters, three grandsons and three dogs. They are active in a local homeless shelter and food distribution program. They are also dedicated New England sports fans.

Email: mbower@smemt.com

Partner
William is a graduate of Sam Houston State University in Texas. He became part of the ServiceMASTER family in June 2011 when he joined forces with Mark as Chief Financial Officer and partner. He comes to the business with over 20 years experience in the accounting and financial field where he served as CFO for a very large supplier for McDonald’s.

He and his wife, Julie, have three sons and, while living in Southern California, have kept their allegiance with the Dallas Cowboys and Texas Rangers. Tray enjoys golf, church, hunting, fishing and manning the BBQ.

Email: telliot@smemt.com

Estimatics Manager, Ontario
A graduate of California Baptist University, Melissa has worked for ServiceMASTER since 2005. Beginning as an estimator she then moved to coordinator and now the EMS department manager. She has completed numerous ServiceMaster training courses and is WRT, FSRT, OCT and CMT certified as well as being a certified Symbility program trainer.

Her free time is dedicated to her son Maddox, her husband Michael, her two dogs, April and June, and following all of the successful New England sports teams.

Email: msteele@smemt.com

Job Title: Marketing Representative

Started with ServiceMaster in: 2004

Military: First Lieutenant, US Army Infantry

Education: Graduated University of Illinois at Champaign-Urbana

Hometown: Rockford, Illinois

Family: Wife, Nancy Cacciapaglia

Interests: Golf

Job Title: Senior Estimator

Started with ServiceMaster in: 2010; with ServiceMaster EMT: 2015

Hometown: Irvine, CA

Family: 2 Kids & 3 Grandchildren

Hobbies/Interests: Hiking, Reading, Cooking, Eating Out, Traveling, Spending  time with Friends and Family

Job Title: Lead Dispatch

Started with ServiceMaster in: Prior to merge, started January 2010

Professional/Military Background: Have been in the mitigation industry since 2004

Education: Bachelor’s degree

Hometown: Anaheim, CA

Job Title: Estimator/Project Manager

Started with ServiceMaster in: 2009 at the AZ office.

Professional/Military background: Worked most of my younger years in manufacturing. Started as a helper in the restoration business and fell in love with it.

Education: Deckerville High School SC4

Hometown: Deckerville, MI

Family: Wife – Mallory Cox, Sons – Mason and Landon

Hobbies and interests, etc: Enjoy spending time with my family, camping, and mountain biking

Job Title: IT Systems Manager

Joined ServiceMaster in: May 2021

Professional/Military Background: I have over 20 years of experience working in Information Technology and Management. I’ve worked IT in several industries including hospitality, retail, consulting, startups and restoration.  I’m deeply passionate about technology and helping others.

Education: High School, some college, various IT Training courses

Hometown: Chino, CA

Family:  Married with 4 children

Hobbies/Interests: Spending quality time with my family and my dogs, playing video games and anything comic book and technology related.

Job Title: Accounts Receivable Manager

Started with ServiceMaster in: 2003

Professional/Military Background: Former USAF; 5 years active duty and 5 years Reserves

Education: Some College

Hometown: Milford, Pennsylvania

Hobbies/Interests: Mountain Biking, Camping, Politics

Tanya joined the company in February of 2019 at our Henderson, NV office. She provides administrative support for all our locations. As the voice of the company and first point of contact, Tanya’s exemplary customer service and organizational skills shine through. She is an accomplished professional with an extensive background in Office and Operations Management. She ledoperations in Las Vegas at a Fortune 500 HVAC company for over 10 years prior to joining our team. Originally from California, Tanya attended AbileneChristian University in Texas and eventually moved to Las Vegas. When Tanya is not working, she enjoys spending time with her husband Benjamin, being outdoors, and helping others.

Michele joined ServiceMaster in 2015 as the Fleet Operations Manager. Michele handles our fleet department to ensure that county and state standards and procedures our maintained.  Also, she oversees our locations at Ventura, Escondido & Paramount. Michele brings more than twenty years of management experience to our company. She has worked in the restoration industry for more than eight years. Michele is happily married to her loving husband Scott and has one son in college. Michele also volunteers as the Surface Force Ombudsman for the United States Navy. She enjoys going on hikes and taking her jeep to the beach.

Bertha is an important part of our Accounts Payable team. She has been with ServiceMaster since 2010. Prior to joining ServiceMaster, Bertha provided accounting services in the construction industry for over 35 years. When asked, Bertha describes herself as a Mother of two beautiful children and the Grandmother of two gorgeous grandchildren. She enjoys camping, off roading, target practice and skydiving. She is up for most activities that are fun and promise a new and great adventure.

Emergency Services Estimator
Kyle joined ServiceMASTER in 2005 after two years as a plumber’s apprentice. He began learning the disaster restoration business from the ground up. Starting as a assistant, then technician, lead technician, field supervisor and finally coordinator. Kyle is WRT and CMT certified and worked in Cedar Rapids, Iowa after the floods of 2008, South Padre Island after Hurricane Dolly in 2008 and Daytona Beach after Tropical Storm Nicole in 2010. He worked every major hurricane since including Irma in 2017, Michael in 2018 and Hurricanes Laura and Delta in 2020.

Kyle was born in Loma Linda and has one older brother, Kevin. He graduated from Arrowhead Christian Academy in Redlands where he resides today. He enjoys wake boarding, snow boarding, motor cross and most extreme sports. Movies, concerts and hiking fill out his time when he is not working or trying to injure himself.

Email: kstout@smemt.com

Job Title: Accounts Receivable/Office Utility (assist with accounts payable & various office duties)

Joined ServiceMaster in: 2019

Professional/Military Background: Office Manager, Better Business Bureau of the Tri-Counties 1997-2000/15 years Administrative Assistant/Office experience/Notary/AP & AR

Education: High School

Hometown: Cheyenne, WY

Family: 2 daughters, ages 28 & 18; 1 son, age 15

Hobbies or interests, etc.: Hiking, camping, fishing, biking, reading, cooking, baking, gardening, sewing & crafting

• Job Title: Senior Estimator
• Joined ServiceMaster in: 2021
• Professional/Military background: US Army Emergency Room Medic Honorable Discharge
• Education: El Camino Community College
• Hometown: Hawthorne, CA
• Family: 1 Sister

Gina Johnson is the newest member to our Account Payable team. Gina comes to us with over 20 years of accounting experience. She graduated from Alta Loma High School and attended Chaffey College. Her loving family; Her Hubby, Daughter and Son. Plus, a couple of special friends, her cats. Gina’s biggest pride is in the birth of her new grandson, Aiden. Gina enjoys going to Dodger games, Drag Races and Playing Computer Games. She appreciates all of California’s beauty… but NO camping.

Job Title: Human Resources Supervisor

Joined ServiceMaster in: May 2021

Your professional or military background: I have been in HR for the last 11 years with my background in the Construction industry. I current hold my SHRM CA Employment Law Certification and CA Notary Certification.

Education: High School

Hometown: San Bernardino, CA

Family: Married with twin boys

Hobbies/Interests: Spending time with family, Camping, Enjoying all the Southern CA weather

• Job Title: Field Supervisor/Southern California
• Joined ServiceMaster in: 2018, in the industry: 2007
• Hometown: I was born in El Salvador, raised in California
• Family: I have two kids 
• Hobbies/Interests: As a hobby, I like to work on cars

• Job Title: Account Specialist
• Joined ServiceMaster in: 2018
• Education: University of Buffalo Graduate
• Hometown: Binghamton NY
• Family: Wife, 2 Kids, Granddaughter
• Hobbies or interests: Sports, Outdoor Activities & Traveling

• Job Title: Account Manager
• Joined ServiceMaster in: 2020
• Professional Background: 18 years in the insurance industry, currently holding my property & casualty insurance license in the State of CA.
• Education: Graduated with my degree in Behavioral Science
• Hometown: Ventura CA
• Family: My 23 year old Daughter and dog – Miley
• Hobbies: RV Camping, Hiking, Traveling, Reading, listening to live music

My journey in the Restoration field began 27 years ago.  I am a Senior Account Manager with ServiceMaster EMT for the past 10 plus years working with Agents, Adjusters & Brokers.

Prior to the restoration industry I had been in hotel management in the Midwest which brought me to CA in 1991 from Rapid City, So Dak.  This is where I attended school & started my family. I have 1 daughter, 2 granddaughters & 3 great grandsons. They still all reside in the Black Hills.  My Stepson lives in Portland with his wife & one-year old son.

I enjoy working, bowling, walking, playing corn hole, swimming and most activities outdoors.  I am always up for a great time.

Job Title: Commercial Sales

Joined ServiceMaster in: 2021

Professional/Military background: 23 years in the Transportation, Logistics and Freight Forwarding Industry

Education: Majors in History and Anthropology (Focus in Archaeology)

Hometown: St. Louis, MO

Family: Oldest of 8 children

Hobbies/Interests: Reading, skiing, swimming, anything at the beach, yoga, travel

Job Title: Senior Account Manager

Joined ServiceMaster in: 2020

Professional of Military background: Business leader in aerospace industry for about 30 years; Business owner (A&R Funding) for 10 years

Education: Masters Degree Business Administration, Univ. of Redlands; Masters Degree Executive Computer Management, National University

Hometown: Riverside, CA

Family: Wife Linda (37 years), daughter Ashley (31 years old), son Ryan (28 years old)

Hobbies/Interests: Church Pastor, Traveling, Adventure sports, Hiking, Barbequing

Customer Service Representative, Escondido
A graduate of Point Loma Nazarene University, Brittany started with ServiceMASTER part time, while in college, and has been full time since 2011. Her current assignment has her covering all of the San Diego County area as well as south Riverside County. She has completed several ServiceMASTER training courses and is WRT, FSRT and OCT certified.

She enjoys working out, her dogs, hiking, bike riding, spending time with her friends and family, church, movies, concerts and taking golf lessons.

Email: bbower@smemt.com

Customer Service Representative
Marissa is a graduate of Stanislaus State University with a BA in Organizational Communications. Marissa comes from a background as a New Homes Sales Agent with over 6 years experience prior to moving to Rancho Cucamonga.

Marissa is married to Oscar and has 3 young children. She enjoys spending time with her family, watching her children play soccer, entertaining friends, and being involved in the community, church and her children’s school.

Email: mcastaneda@smemt.com