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Emergency Management Team

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Meet The Team

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Executives/ Partners

Mark Bower

Mark Bower - PartnerPartner
Mark has been part of the ServiceMASTER family for over 20 years. He is a graduate of Stevens Bible College and holds two Masters degrees in counseling and psychology. He is WRT, ASD, FSRT, OCT, CMR and 24 Hour Hazwhoper certified and is a graduate of the ServiceMASTER Academy in Memphis. He has worked in the field as an estimator and catastrophe operations manager including hurricane projects in Texas, Louisiana, Mississippi, Alabama and Florida.

He enjoys spending time with family and friends, church, movies, traveling, Jazz music and is an admitted golf addict. He and his wife, Nancy, have two grown daughters, three grandsons and three dogs. They are active in a local homeless shelter and food distribution program. They are also dedicated New England sports fans.


Tray Elliott III

Tray Elliott III - PartnerPartner
William is a graduate of Sam Houston State University in Texas. He became part of the ServiceMASTER family in June 2011 when he joined forces with Mark as Chief Financial Officer and partner. He comes to the business with over 20 years experience in the accounting and financial field where he served as CFO for a very large supplier for McDonald’s.

He and his wife, Julie, have three sons and, while living in Southern California, have kept their allegiance with the Dallas Cowboys and Texas Rangers. Tray enjoys golf, church, hunting, fishing and manning the BBQ.



Oscar Tejada

Job Title: Field Supervisor/Southern California

Joined ServiceMaster in: 2018, in the industry: 2007

Hometown: I was born in El Salvador, raised in California

Family: I have two kids

Hobbies/Interests: As a hobby, I like to work on cars

Levi Wismer

Job Title: Estimator/Project ManagerLevi Wismer

Started with ServiceMaster in: 2009 at the AZ office.

Professional/Military background: Worked most of my younger years in manufacturing. Started as a helper in the restoration business and fell in love with it.

Education: Deckerville High School SC4

Hometown: Deckerville, MI

Family: Wife – Mallory Cox, Sons – Mason and Landon

Hobbies and interests, etc: Enjoy spending time with my family, camping, and mountain biking


Kyle Stout

Kyle Stout - emergency services estimatorEmergency Services Estimator
Kyle joined ServiceMASTER in 2005 after two years as a plumber’s apprentice. He began learning the disaster restoration business from the ground up. Starting as a assistant, then technician, lead technician, field supervisor and finally coordinator. Kyle is WRT and CMT certified and worked in Cedar Rapids, Iowa after the floods of 2008, South Padre Island after Hurricane Dolly in 2008 and Daytona Beach after Tropical Storm Nicole in 2010. He worked every major hurricane since including Irma in 2017, Michael in 2018 and Hurricanes Laura and Delta in 2020.

Kyle was born in Loma Linda and has one older brother, Kevin. He graduated from Arrowhead Christian Academy in Redlands where he resides today. He enjoys wake boarding, snow boarding, motor cross and most extreme sports. Movies, concerts and hiking fill out his time when he is not working or trying to injure himself.


Anita Wynder

Anita WynderJob Title: Senior Estimator

Started with ServiceMaster in: 2010; with ServiceMaster EMT: 2015

Hometown: Irvine, CA

Family: 2 Kids & 3 Grandchildren

Hobbies/Interests: Hiking, Reading, Cooking, Eating Out, Traveling, Spending  time with Friends and Family


Luanna Terlizzi

Job Title: Lead DispatchLuanna Terlizzi

Started with ServiceMaster in: Prior to merge, started January 2010

Professional/Military Background: Have been in the mitigation industry since 2004

Education: Bachelor’s degree

Hometown: Anaheim, CA

Melissa Sue Pugh
  • Melissa Sue PughJob Title: Dispatch
  • # of years with ServiceMaster: <1 year
  • Professional or Military Background: 2 Years in the Army has a Heavy Wheel Diesel Mechanic. 20+ years experience with office administration. I worked for 5 years in radio and did everything from Office management to Production. I still do a little Voice over work on the side occasionally. You may know me as Candy from the Little Darlings radio ads.
  • Education: I graduated from bonanza High school in Las Vegas. Everything else is self-taught or I learned on the job.
  • Hometown: I am originally from a little town in Texas called Grand Prairie but I have lived in Vegas since 1989 and call it home now.
  • Family: I have one son who is 16.
  • Hobbies or interests: I still do some voice work and have hosted a couple of podcasts. Currently all of my podcasts are on hiatus. I am a voracious reader and go through about 20-30 books per year. I am almost always in the middle of at least two books, one Audio and one physical. I also crochet. Some people say I am pretty good at that too (I have been commissioned to make custom pieces for a few people).
  • I have two dogs. One big lovable lug who is half St. Bernard and 100% lap dog, and one wiener dog mix who is most likely immortal, he’s 16 and shows no signs of slowing down.
  • I am an avid hiker and outdoors person, one of these days I want to take a month off work and hike the Colorado trail a bit.
  • My son and I have road tripped to over half of the contiguous united states and are hoping to hit all 50 before he graduates. (only two years left we better get to truckin’)
Tanya Chilik

Tanya ChilikTanya joined the company in February of 2019 at our Henderson, NV office. She provides administrative support for all our locations. As the voice of the company and first point of contact, Tanya’s exemplary customer service and organizational skills shine through. She is an accomplished professional with an extensive background in Office and Operations Management. She ledoperations in Las Vegas at a Fortune 500 HVAC company for over 10 years prior to joining our team. Originally from California, Tanya attended AbileneChristian University in Texas and eventually moved to Las Vegas. When Tanya is not working, she enjoys spending time with her husband Benjamin, being outdoors, and helping others.


Bertha Llamas

Bertha LlamasBertha is an important part of our Accounts Payable team. She has been with ServiceMaster since 2010. Prior to joining ServiceMaster, Bertha provided accounting services in the construction industry for over 35 years. When asked, Bertha describes herself as a Mother of two beautiful children and the Grandmother of two gorgeous grandchildren. She enjoys camping, off roading, target practice and skydiving. She is up for most activities that are fun and promise a new and great adventure.

Eric Tojeira

Job Title: Accounts Receivable ManagerEric Tojeira

Started with ServiceMaster in: 2003

Professional/Military Background: Former USAF; 5 years active duty and 5 years Reserves

Education: Some College

Hometown: Milford, Pennsylvania

Hobbies/Interests: Mountain Biking, Camping, Politics

Donna Grogan
  • Donna GroganJob Title: Accounts Receivable/Office Utility (assist with accounts payable & various office duties)
  • Joined ServiceMaster in: 2019
  • Professional/Military Background: Office Manager, Better Business Bureau of the Tri-Counties 1997-2000/15 years Administrative Assistant/Office experience/Notary/AP & AR
  • Education: High School
  • Hometown: Cheyenne, WY
  • Family: 2 daughters, ages 28 & 18; 1 son, age 15
  • Hobbies or interests, etc.: Hiking, camping, fishing, biking, reading, cooking, baking, gardening, sewing & crafting
Roberta Liufau
  • Job Title: Accounts receivable
  • # of years with Service Master: 2 1/2 months
  • Professional or military background: PCA nursing/ Collections 20 plus years
  • Education: West High School-Anchorage Alaska
  • Hometown: American Samoa
  • Family: 2-boys 4 girls
  • Hobbies or interests: I am a sports mom, my life revolves around my family, watching them play sports and I am very involved in their lives.

Marketing / Sales

Brittany Bower

Brittany Bower - Customer Service Representative, EscondidoCustomer Service Representative, Escondido
A graduate of Point Loma Nazarene University, Brittany started with ServiceMASTER part time, while in college, and has been full time since 2011. Her current assignment has her covering all of the San Diego County area as well as south Riverside County. She has completed several ServiceMASTER training courses and is WRT, FSRT and OCT certified.

She enjoys working out, her dogs, hiking, bike riding, spending time with her friends and family, church, movies, concerts and taking golf lessons.


Don Meinberg

Job Title: Senior Account Manager

Joined ServiceMaster in: 2020

Professional of Military background: Business leader in aerospace industry for about 30 years; Business owner (A&R Funding) for 10 years

Education: Masters Degree Business Administration, Univ. of Redlands; Masters Degree Executive Computer Management, National University

Hometown: Riverside, CA

Family: Wife Linda (37 years), daughter Ashley (31 years old), son Ryan (28 years old)

Hobbies/Interests: Church Pastor, Traveling, Adventure sports, Hiking, Barbequing

Bruce Cacciapaglia

Bruce Cacciapaglia
Job Title:
Marketing Representative

Started with ServiceMaster in: 2004

Military: First Lieutenant, US Army Infantry

Education: Graduated University of Illinois at Champaign-Urbana

Hometown: Rockford, Illinois

Family: Wife, Nancy Cacciapaglia

Interests: Golf

Eric Coleman

Job Title: Account Specialist

Joined ServiceMaster in: 2018

Education: University of Buffalo Graduate

Hometown: Binghamton NY

Family: Wife, 2 Kids, Granddaughter

Hobbies or interests: Sports, Outdoor Activities & Traveling

Dee Dee Peterson

Dee Dee PetersonMy journey in the Restoration field began 27 years ago.  I am a Senior Account Manager with ServiceMaster EMT for the past 10 plus years working with Agents, Adjusters & Brokers.

Prior to the restoration industry I had been in hotel management in the Midwest which brought me to CA in 1991 from Rapid City, So Dak.  This is where I attended school & started my family. I have 1 daughter, 2 granddaughters & 3 great grandsons. They still all reside in the Black Hills.  My Stepson lives in Portland with his wife & one-year old son.

I enjoy working, bowling, walking, playing corn hole, swimming and most activities outdoors.  I am always up for a great time.


Abraham Klapp

Job Title: Commercial SalesAbraham Klapp

Joined ServiceMaster in: 2021

Professional/Military background: 23 years in the Transportation, Logistics and Freight Forwarding Industry

Education: Majors in History and Anthropology (Focus in Archaeology)

Hometown: St. Louis, MO

Family: Oldest of 8 children

Hobbies/Interests: Reading, skiing, swimming, anything at the beach, yoga, travel

Marissa Castaneda

Marissa Castaneda - Customer Service RepresentativeCustomer Service Representative
Marissa is a graduate of Stanislaus State University with a BA in Organizational Communications. Marissa comes from a background as a New Homes Sales Agent with over 6 years experience prior to moving to Rancho Cucamonga.

Marissa is married to Oscar and has 3 young children. She enjoys spending time with her family, watching her children play soccer, entertaining friends, and being involved in the community, church and her children’s school.


Mario Ordaz

Job Title – Business Development Account Manager Southern California, Los Angeles

# of years with Service Master – 1 in ServiceMaster and 10 years in the Commercial Real Estate Industry

Education – California State University, Long Beach

Hometown – Pasadena

Family – Brand new baby boy!

Hobbies or interests, etc.– Baseball, golf, yoga, tacos!

Lesley Nolen

Job Title: Commercial Account Manager

# of years with Service Master:  1 year

Education: CSUF degree in Finance

Hometown: Huntington Beach

Hobbies or interests, etc.  : Traveling, working out, animals and helping others

Melissa Nguyen

Melissa NguyenJob Title: Commercial Account Manager

# of years with Service Master: At EMT for 7 years

Education: Graduated Cal State Fullerton with a Bachelor’s of Arts in Business Administration and Marketing

Hometown: Raised in Orange County

Hobbies or interests, etc.  : Enjoy hanging out with my family and friends, working out and traveling


Joe Rivera

Joe RiveraJob Title: IT Systems Manager

Joined ServiceMaster in: May 2021

Professional/Military Background: I have over 20 years of experience working in Information Technology and Management. I’ve worked IT in several industries including hospitality, retail, consulting, startups and restoration.  I’m deeply passionate about technology and helping others.

Education: High School, some college, various IT Training courses

Hometown: Chino, CA

Family:  Married with 4 children

Hobbies/Interests: Spending quality time with my family and my dogs, playing video games and anything comic book and technology related.

Ashley Esparza

Job Title: Human Resources Supervisor Ashley Esparza

Joined ServiceMaster in: May 2021

Your professional or military background: I have been in HR for the last 11 years with my background in the Construction industry. I current hold my SHRM CA Employment Law Certification and CA Notary Certification.

Education: High School

Hometown: San Bernardino, CA

Family: Married with twin boys

Hobbies/Interests: Spending time with family, Camping, Enjoying all the Southern CA weather

Why Choose Us

  • 24/7 Emergency Service
  • Direct Billing to Insurance
  • Certified Technicians
  • Professional & Dedicated Staff
  • Complete Start to Finish Restoration
  • No Job too Big or Too Small

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