What to Do When Your House is FloodedWe are available 24/7 to respond to flood and water damage
1. Turn off the water
If you’re not able to see where the water is coming from, turn off the main water supply to the home. As soon as you contact a professional plumber, they will identify the source, but be sure to take pictures of the damage and broken pipe, if necessary. Show this to your insurance company because they may file subrogation against the part’s manufacturer.
2. Call ServiceMaster EMT
Call ServiceMaster EMT at 800-376-6678. We’re here 24 hours a day, 7 days a week, 365 days a year and ready to help with professional water damage restoration services.
3. Call your insurance company right away
Many insurance companies will have a phone number available for after hours emergencies, like a flooded house. Just be sure to have your policy number ready and a pad of paper to write down the information given to you over the phone. also be sure to mention that ServiceMater EMT is already on the way to start the restoration service.
4. Refer to these water damage restoration tips
Reference our tips section until our water damage specialists arrive to help.
5. Final determination of damages
After all building materials are dried and excess moisture is removed from the air, final determination of the damages can be made. These include something as little as water stains to replacing parts of the building structure and personal items.
After drying out your home or maybe while still working, your insurance company will send out a claims adjuster to assess the damages to your home. They will write a repair scope to restore all building materials and contents.
It’s highly recommend to create an inventory of your personal items damaged by the water. Be sure to take pictures of your personal items and the adjuster will take pictures of the damaged structure.
You can expedite your claim by calling our ServiceMaster EMT office directly and reporting your adjuster’s information and claim number. This will keep the billing process efficient with your insurance company.
6. Restore the building materials from the water loss
Your insurance company will write a scope of the restoration project. Then ServiceMaster EMT will begin the restoration work, providing all of the following:
- Water extraction
- Installation of drying equipment
- Content cleaning and pack out of personal items
- Mold removal if necessary
- Carpet and upholstery cleaning if necessary
- Reconstruction if necessary
- Application of anti-microbials to prevent future mold growth
- Final inspection
- Working with insurance company during claims process